Frequently Asked Questions

General

# How Tweet Pup works

Tweet Pup works by engaging with your audience. When we like, retweet, and follow users that are potentially interested in your content, they will notice your account and follow you, visit your website, and like your tweets. Our settings allow you to laser-target your audience so that you aren't spamming anyone. The users you target will already be interested in what you have to offer.

# How often are actions performed

Tweet Pup works all day so you don't have to. Actions are performed throughout the day to engage your audience. You can change your settings to perform actions more or less often throughout the day. To change your settings: login, visit your dashboard, and click on Configure Promotion.

# How often is account information updated

Account information is shown on the top row of your dashboard. This shows your current number of followers, following, likes, and posts. It is updated each hour.

Pricing

# How does pricing and trial work

When you sign up for a Tweet Pup account, you will be automatically given free access for 7 days. There are no payment details required for signing up for a trial.

After the trial expires, you can choose to sign up for a monthly subscription. Pricing works on a monthly basis. After providing your payment details, you will be billed monthly until you cancel your subscription. Our plans can be found here.

You can cancel your subscription at any time by logging in and visiting settings and clicking the Cancel Subscription button.

# Credit Card Security

For all payments, we use an industry standard PCI compliant payment processor. Your information is secure and will not be shared with anyone else. We do not store your credit card information.

# Hidden fees

There are no hidden or additional fees involved. You only pay the monthly price based on your plan. You will never get charged for anything else.

Settings

# Keywords

This is the list of words that we will use to find users who are interested in you. You can add hashtags by adding a hashmark in front of your keyword like this #watches. If you add a - to the front of a keyword, we will avoid any tweets with that word. For example, this can be used to avoid a tweet mentioning a competitor, like this -casio. You can add as many keywords as you like but we recommend adding 10-15 keywords.

# Avoid Accounts

This is the list of Twitter accounts that we should avoid. For example, this can be used to avoid liking tweets made by a competitor. You are not required to add the @ in front of each Twitter handle, either way will work.

# Avoid Keywords

Any tweets containing keywords listed here will be avoided. This list is case insensitive. For example, if this list contains "bad" then a tweet like "I'm having a BAD day" will be avoided.

# Following Count

This allows you to filter Twitter accounts based on the number of accounts they are following. Normally, real users don't follow millions of accounts so it's a good idea to only target users who follow 0 - 1M. Use the sliders to drag minimum and maximum number following you want to allow.

# Follower Count

This allows you to filter Twitter accounts based on the number of accounts that are following them. Change this setting based on the type of customer you want attract. Use the sliders to drag minimum and maximum number followers you want to allow.

# Tweet Count

This allows you to filter Twitter accounts based on the number tweets they have made. Normally, real users don't have millions of tweets so it's a good idea to only target users who have 0 - 1M tweets. Use the sliders to drag minimum and maximum number tweets you want to allow.

# Follow

If the Follow Enabled box is checked, Tweet Pup will follow users based on the criteria that you specified.

You can adjust the number of accounts that are followed each day with the Follow Per Day setting

# Unfollow

If the Unfollow Enabled box is checked, Tweet Pup will unfollow users that we have previously followed after a few days. We will not unfollow users that you have followed by yourself.

You can adjust the number of days we wait to unfollow with the Unfollow After Days setting.

# Retweet

If the Retweet Enabled box is checked, Tweet Pup will retweet tweets based on the criteria that you specified.

You can adjust the number of tweets that are retweeted each day with the Retweet Per Day setting

# Like

If the Like Enabled box is checked, Tweet Pup will follow users based on the criteria that you specified.

You can adjust the number of tweets that are liked each day with the Like Per Day setting

# Unlike

If the Unlike Enabled box is checked, Tweet Pup will unlike tweets that we have previously followed after a few days. We will not unlike tweets that you have liked by yourself.

You can adjust the number of days we wait to unlike with the Unlike After Days setting.

# Avoid Sensitive Tweets

If the Avoid Sensitive Tweets box is checked, we will avoid tweets that have been marked as sensitive by Twitter.

# Avoid Profanity

If the Avoid Profanity box is checked, we will avoid tweets that have any English bad words. Each of the bad words is intelligently found. For example, we look for simple matches like "badword" we also look for:

  • Substitution. Example: "bâdΨ0rd"
  • Obscured. Example: "b|a|d|w|o|r|d"
  • Doubled. Example: "bbaaddwwoorrdd"
  • Any combination of those. Example: "b|â|d|Ψ|0|rr|d"


If you have any further questions, don't hesitate to contact us.

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